Introduction
Northeast Claims Adjusters, Inc. is a licensed public adjusting firm with 50+ years of experience representing property owners across New York, New Jersey, Connecticut, and Pennsylvania. We fight exclusively for policyholders, never insurance companies, to maximize claim settlements after fire, water, storm, and other property damage. Our office proudly serves a large Chinese-speaking clientele and maintains a bilingual team.
The Role
We are looking for a friendly, organized, and dependable Receptionist to be the first point of contact for our clients and staff. You will help keep our office running smoothly while supporting a team of licensed public adjusters.
This is a people-facing role. Our clients are often dealing with stressful situations involving property damage and insurance claims. Your ability to communicate clearly and compassionately makes a real difference.
Responsibilities
- Answer and direct incoming phone calls professionally and promptly
- Greet clients and visitors upon arrival
- Assist Chinese-speaking clients in their preferred language
- Organize, maintain, and file claim documents and office records
- Schedule appointments and coordinate between adjusters and clients
- Perform general administrative and clerical duties as needed
- Support the team with data entry and correspondence
Requirements
- Fluent in English, Mandarin Chinese, and Cantonese (written and spoken) — required
- Fuzhounese speaking ability is a strong plus
- Strong phone etiquette and communication skills
- Comfortable with basic computer tasks (email, file management, data entry)
- Organized, detail-oriented, and reliable
- Must be able to work fully on-site at our Forest Hills office
- Prior office or receptionist experience preferred but not required
What We Offer
- Full training provided — no insurance background necessary
- Stable, professional office environment
- Supportive bilingual team
- Opportunity to grow within the firm
