Introduction
Northeast Adjustment, INC. is a public adjusting firm with 50+ years of experience representing property owners across New York, New Jersey, Connecticut, and Pennsylvania. We work exclusively for policyholders, not insurance companies, helping clients prepare and manage property damage claims involving fire, water, storm, and other covered losses.
Our office serves a large Chinese-speaking clientele and works with a bilingual team.
The Role
Northeast Adjustment, INC. is seeking a friendly, organized, and dependable independent contractor to provide receptionist, client intake, and administrative services at our Forest Hills office.
This is a people-facing role. Many of our clients are dealing with stressful situations involving property damage and insurance claims, so clear and professional communication is an important part of the work.
Because the services involve answering office calls, receiving visitors, and working with office records and systems, this contract role is performed on-site.
Responsibilities
Services may include:
- Answering and directing incoming phone calls professionally
- Greeting clients and visitors
- Assisting Chinese-speaking clients in their preferred language
- Organizing and maintaining claim documents and office records
- Coordinating appointments between adjusters and clients
- Providing general administrative and clerical support
- Assisting with data entry and correspondence
Requirements
- Fluent in English, Mandarin Chinese, and Cantonese, written and spoken, required
- Fuzhounese speaking ability is a strong plus
- Strong phone etiquette and communication skills
- Comfortable with basic computer tasks, including email, file management, and data entry
- Organized, detail-oriented, and reliable
- Able to provide services on-site at our Forest Hills office
- Prior office or receptionist experience preferred but not required
Contractor Arrangement
- This is an independent contractor engagement
- Contractors determine their availability for available assignments
- No minimum number of hours or assignments is guaranteed
- Contractors may provide services to other businesses
- Contractors are responsible for their own taxes and applicable business expenses
- Compensation and availability will be discussed as part of the contracting process
What We Offer
- Orientation to our office systems and claim-related workflows
- Professional office environment
- Supportive bilingual team
- Potential for ongoing contract assignments based on availability and business needs
